*For more details, please check Terms of Service and policies. 

 

About membership registration

Membership registration is optional when purchasing products at the GOODROID GLOBAL Store.

Purchases made without membership registration are considered "guest purchases."

You can use My Account by registering as a member. From My Account, you can check your order history and registered address.

*Please note that you cannot check your purchase history when purchasing as a guest. To register as a member, please check the terms of use and privacy policy under "New Member Registration" before registering.

If you have forgotten your password, please click "Forgot your password?" to reset your password.
We will send an email containing the URL for password reset procedures to your registered email address.
Please access and register a new password.
*If you have forgotten both your registered email address and password, please contact us via "Contact Us". 

If you wish to withdraw from membership, please contact us using the "Contact Us" section, stating that you wish to withdraw from membership.
Once confirmed, we will process your withdrawal.
Please note that if there are any products that you have reserved or have completed shipping arrangements for before you cancel your membership, the products will be shipped even if you have completed the cancellation procedure for GOODROID GLOBAL Store membership.

 

Q: Can I cancel my order after placing it?
A: We cannot accept cancellations after the order is completed. Thank you for your understanding.

 

Q: Can I change my address after placing my order?

A: Please contact us via "Contact Us" with your order number, name, email address, and updated address. Please note that we may not be able to accept orders immediately before shipping. Please contact us as soon as possible.

 

Q: What payment methods can I use?

A: Credit card,Apple pay,Google Pay and PayPal are accepted. Please check the checkout screen or footer icon for available credit cards.
*Credit cards not listed in the footer icon may also be accepted via Apple Pay or Google Pay.

 

Q: I received a defective product or a product different from what I ordered.

A: Please contact us by email with the name and details of the defective product. After confirming the defective part, we will exchange it for a non-defective item or issue a refund.
Please note that items must be unused and delivered within one week of arrival.
In this case, we will bear the shipping costs.
Some products may not be exchanged due to limited stock. In that case, we will refund your money.

 

Q: How are shipping charges calculated?

A: Shipping charges vary depending on the delivery area, so please check on the checkout screen.
For pre-orders, please note that the shipping charges you pay at checkout are calculated based on the weight provided by the manufacturer.
Unfortunately, manufacturers sometimes underestimate the actual weight and dimensions of an item, which can result in higher shipping costs.

 

Q: Can I get a refund or re-deliver an item that is not received and is returned?

A: Packages returned by the post office as undeliverable, unaddressed, or refused by the recipient are not legitimate returns and will not be eligible for a refund. In addition, shipping charges will not be reimbursed if the package is undeliverable, refused by the recipient, or returned by the post office as unclaimed.

 

Q: Which countries can you ship to?

A: Please check the address entry screen on the checkout screen for areas where delivery is possible.

 

Q: Please send multiple orders together

A: We are sorry, but we are unable to combine multiple order numbers after the order is confirmed.

 

Q: Can I specify the delivery date?

A: It is not possible to specify a delivery date when placing an order. Please see your confirmation email for details on how to contact the shipping carrier.

 

Q: I can't select the language on the purchase screen

A: The language selector is not displayed on the purchase screen.
Depending on the language selected in the language selector before proceeding to the purchase screen, the purchase screen and post-purchase notification email will be translated into the selected language. 

 

Q: Why is the language selector not visible?

A: If you don't see the language selector, please clear your browser's cache or use your browser's incognito mode to access the site. 

 

Q: My clothes do not fit, can I exchange them?

A. We cannot exchange the products after purchase for sizing issues. Please check the size carefully before purchasing. Information about sizes can be found in the description of each item.

 

Q: Can I pay in my home currency?

A. Whenever possible, we display the information in the local currency corresponding to the country you are currently accessing.
If the currency is different from the destination country, you may not be able to purchase the product.
Please check the purchase screen for available payment methods.

 

Q: The displayed currency is incorrect.

A. If you are in a different country than before, your previous currency may be carried over.
Please clear your cache and reload the page to resolve this issue.

 

Q: The currency and product lineup have changed after I purchased the product.

A. In rare cases, such an error will occur when you return to the store screen after adding an item to your cart and completing your purchase.
In this case, adding a new item to your cart or clearing your cache may resolve the issue.